Code for America, User Research + Design Fellow, Safety & Justice
- Conducted research with 100+ Seattle police officers, case managers, stakeholders, and city residents to identify user needs.
- Created materials such as personas and user flows to share insights with team members, city partners, and funders.
Usability Research. Wrote scripts, recruited participants, and moderated 40+ usability studies with police officers; conducted a 15-user diary study
UX Design. Produced wireframes, UI mocks, and interactive prototypes. Collaboration. Coordinated with the developer to align implementation with design.
Google, Product Specialist, Digital Content (Oct 2012–present)
- Ran usability tests for feature and product launches affecting 50MM+ users
- Identified and prioritized usability issues and product gaps in the Google Play Newsstand publisher site, and collaborated with the Product and Engineering teams to address them.
UX Design. Performed contextual inquiries in India and designed a tool to support the 10x growth of content review for Google Play Newsstand by vendors.
Measurement. Established key metrics to evaluate news publisher happiness and internal efficiency, and analyzed outcomes using SQL and Google Analytics.
Google, Partner Manager, Digital Content (Aug 2010–Sep 2012)
Coordinated with 75+ publishers to provide content for the launch of Google Currents, and worked with over 200 publishers to update their article templates for the first major app update
Supported the launch of Google Magazines by writing the Help Center, establishing the content policy, and designing workflows for daily tasks
- Prioritized and advocated for publisher-impacting updates and bug fixes to the engineering team for Google Books and Google Currents
University of California, Berkeley, Berkeley, CA
Master of Information Management and Systems, May 2015
- School of Information Fellow (full scholarship), cumulative GPA 3.83
- Focused on user experience research
Yale University, New Haven, CT
Bachelor of Arts, Literature, May 2010
Nanzan University, Nagoya, Japan
Certificate, Center for Japanese Studies, December 2008
- Semester-long study abroad program with four full-time courses taught in Japanese
- ttended with a Richard U. Light Fellowship, granted by Yale University
Qualitative Research: Lab usability studies (desktop and mobile), remote studies, contextual inquiries, interviews, heuristic evaluations, surveys
Project Management: Managing short term and long term projects involving dozens of people
Oral Presentation: Frequent training of team members on new processes, and presentations offering new information to stakeholders across multiple teams
Collaboration: Daily work entails coordination with Product, Engineering, and Sales teams
Language: Advanced Japanese
Team in Training, Leukemia and Lymphoma Society
Ran a half marathon and raised over $4000 for cancer research in the spring of 2012
Kombucha Home Brewing, a probiotic, fermented tea
Yale University Press, World Languages Intern, New Haven, CT (Fall 2009–Spring 2010)
Prepared supplemental websites for language textbooks
Contacted potential reviewers to solicit reader reports for proposals and manuscripts
Provided administrative support, such as placing book orders and processing invoices
The Overlook Press, Editorial Intern, New York, NY (Summer 2009)
Wrote reader reports and rejection letters for submissions
Drafted copy for reader’s guides, jackets, catalogs, and press releases
- Proofread page proofs, jackets, and bluelines